Uber Accelerates Innovation For Driver-Partners
By Pelumi Olaleye
Leveraging on a changing technology space, Uber recently added ‘Paid Wait Time’ feature to its App, to make the Uber experience more productive (and less stressful) for driver-partners and their riders.
In a statement signed Francisca Uriri,Uber is committed to putting driver-partners first and has promised to continuously work on improving the app to ensure drive-partners across Nigeria have only positive experience with the app and that any concerns they have are heard.
Long wait times can be stressful for driver-partners. By the time they arrive at the pick-up location, the driver has already invested fuel, time and effort in getting to a rider. With the “Paid Waiting Time” policy, Uber will ensure driver-partners get paid per minute if a rider keeps them waiting for more than five minutes after the driver arrives at their pick-up location.
General Manager for Uber West Africa,Lola Kassim, explains, “The Paid Wait Time feature is a simple addition that riders will be able to quickly adapt to, but importantly, it makes a big difference to driver-partners efficiency and contribute to that stress-free experience that we aim to achieve.
“We know that these features are addressing key concerns of driver-partners and we understand their frustrations. These features focus on three keys areas: more flexibility for drivers when it comes to when they want to use Uber, using our technology to create a stress-free experience, and building on safety,” Kassim said.
Recall that last month, Uber announced new features for driver-partners (Arrival Time, Long Trip Notification and Rating Protection) that have made it even easier for driver-partners across Nigeria to choose when, where, and how they drive.