MultiChoice Nigeria Gives Reasons For Installers App
By Gina Emmanuel
MultiChoice Nigeria, pay TV provider, has given reasons it unveiled the DStv installers app to the public.
The company during a media briefing maintained that the app launch is a part of its installation’s ecosystem and noted that signal interruptions, software updating among other complaints received from customers feedback necessitated the emergence of the app.
L-R: Ismail Olalekan, National Head of Sales, MultiChoice Nigeria; Ekom Esang, Project and Field Service Manager, MultiChoice Nigeria and Caroline Oghuma, Acting Head of Corporate Communications, MultiChoice Nigeria during the DStv Installer App Launch Press Conference held at the MultiChoice Head Office, Tiamiyu Savage Victoria Island recently.
The DStv Installer App is a management tool for assigning, monitoring, reviewing, troubleshooting and managing customer installations to ensure quality installation and better accountability.
Speaking on the launch of the app, the Managing Director, MultiChoice Nigeria, Mr. John Ugbe, said the app would aid efficiency and create job opportunities going forward.
“The DStv Installer app is the latest feature in MultiChoice Nigeria’s line of innovative services and products which benefit our partners and customers. The DStv installer app enables dealers to assign jobs to accredited installers within a specific area, whilst ensuring that our customers benefit from reduced waiting times and the pre-knowledge of their installer’s identity.”
The benefits of the DStv installer app also include an improved business process which reduces the manual operation of assigning an installer, tracking the installation and managing the installer. This in turn ensures reduced operational costs for the dealer, whilst also giving them the power to review and ensure all installations are done properly, and simultaneously guaranteeing a better customer experience.
Ugbe further added that MultiChoice Nigeria takes pride in constantly evolving and advancing its systems and processes thus ensuring subscribers get the best experience from the point of purchase to installation and user experience.
“We are thrilled to launch the installer app, and guarantee our customers of improved installation service delivery.”