Konga Introduces Customers Feedback Portal


Konga Introduces Customers Feedback Portal
By Olabisi Olaleye

Konga has pioneered the launch of Konga Compliance: compliance@konga.com a feedback/compliance portal where customers can directly reach out to the Chairman of the Board and executive management on matters affecting its business relationship with the consumer.
This portal is already live for the public to access. Meanwhile the organisation’s  innovations and strategies for the market would be unveiled in August.
In a statement by the company, the compliance platform would present a useful mechanism for customers to report errant drivers and delivery men who over-speed or flout traffic rules in the course of duty, wrong or improperly delivered items, product quality concerns, instances of poor customer service online or at any Konga retail store, collection centre or touch-point, late deliveries.
“Make comments or suggestions on new product lines/innovations or likely improvements they would like to see and other issues affecting stipulated service level agreements or areas of compliance”. Adding that this, would further uplift ethical standards in the African e-commerce space and raise the bar in customer satisfaction.
The company stated that the compliance would incorporate a dedicated phone line for calls/SMS, and is set to go live immediately.
The company noted that feedback, complaints or enquiries generated on the email platform compliance@konga.com would be monitored directly by the Chairman and other management executives for immediate resolution.
Bearing in mind the need to lay a framework for its game-changing ideas and innovations for the e-commerce market, the new management at Konga has decided to institute a high level of ethical standards and compliance within the company which will not only boost user experience and satisfaction, but help create a closer bond between the company and its ever-increasing customer base.
Konga, widely renowned for genuine products and swift delivery, is keen to revolutionize the e-commerce space in Nigeria and beyond – a factor that has seen the new management of the company work round the clock behind the scenes to put in the requisite structures and infrastructure needed to elevate standards in the sector.