Why Some Of Our Driver Partners Left- Uber
By Pelumi Olaleye
New Uber West Africa’s General Manager, Ms Lola Kassim has cleared the doubt and fixed unresolved puzzles on why some driver partners ported to other companies.
According to her, some of these driver partners aside owing driver’s license do no longer meet the laid down requirements and some of them have been constantly rated low by their riders, which paved way for their exits.
Speaking with the media in company of some Uber’s senior team in Lagos, Kassim pointed out that competition is a good thing and “It has helped to ensure that we are providing a better service as well as listen to our customers”.
On the issue of fare increment, she stated that Uber didn’t just increase but gave thoughtful consideration to peculiar challenges and the priority is to continually meet the needs of the customers, “So that we can continue to meet and project the vision of the company”.
She reiterated that continually creating economic opportunities for driver-partners through technology remains one of Uber’s key priorities for West Africa for the rest of 2017, and in the forthcoming year.
The General Manager further explained that Uber’s business partnership approach provides an accessible means for driver-partners to not only supplement their own income, but also to become small business owners, thereby helping to improve the lives and futures of individuals, families and communities.
“In Nigeria, Uber has 267, 000 riders who actively utilize the app, and 7,000 driver-partners. In Ghana, there are 140,000 active riders and 3000 drivers signed up to use the App. The steadily growing number of Uber driver-partners in countries across the region is testament to the appeal of the model, because it creates real opportunities for local entrepreneurs. And as demand for rides also grows, so does the demand for driver-partners.”
She also disclosed that being a core technology firm, Uber also invests heavily in supporting its driver-partners businesses through ongoing innovation as well as support centres; Greenlight hubs.
“Apart from the existing Greenlight hubs across Sub Saharan Africa, five more of these state-of-the-art hubs were opened in Lagos, Kumasi, Dar Es Salaam, Nairobi and Kampala, this year (2017) and, in addition to offering driver-partners technical and app support, these hubs offer information sessions and tailored workshops to driver-partners, focusing on training and skills development”. Adding that to make Uber’s experience worthwhile, recently rolled out a number of powerful features that have made it even easier for driver-partners to choose when, where, and how they drive.